This Privacy Policy was last modified on and is effective as of January 1, 2020.

Privacy Policy

Your privacy is important to SkillUp “SkillUp”, “we” or “us”. In this Privacy Policy, we provide information about how we collect, use and transfer personal information about any user or visitor (“you”) of our websites, mobile applications, events, and services (“Services”). This Privacy Policy also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

What Personal Information Do We Collect?

We collect various types of personal information to provide you with the Services, as follows:

• Contact and Request Information: We collect personal information that allows us to be in contact with you (such as name, email address, phone number) and other personal information that you voluntarily provide to us.
• Account Information: If you create an account on one of our Services, we collect your first name, last name, company, address, telephone number, email address, user identifier and password. We also collect information about your usage of our Services in association with your account, namely, your account preferences, which features of the Services you use and for how long, and any requests or orders made via your account.
• Website Information: When you access our websites, we automatically collect your computer’s internet protocol (IP) address and other technical information about your computer and website usage, namely, your browser type and version, internet service provider, time zone setting, referring/exit pages, operating system, date/time stamps and/or clickstream data. We also use cookies and similar tracking technologies on our websites; for more information, please see the Cookies and Similar Technologies Information section below.
• Mobile Information: When you use our mobile applications, we collect your device’s unique identifier and other technical information about your device and mobile application usage, namely, your device type, browser type, and your interactions on our mobile application.
• Public Information about You: If you have identified yourself to us as a user of our Services and expressed interest in our products or services, we may collect personal information about you from publicly available sources, namely, your company, contact information, preferences and demographic information. These publicly available sources include public profiles on company websites and professional networking.
• We may also provide public bulletin boards or forums on our Services. Please note that any personal information you post via these bulletin boards or forums may be accessible to the public.

How Do We Use Your Personal Information?

We use your personal information to provide and optimize our products and services. In particular, we use:

• Contact and Request Information to respond to your comments, questions and requests, and provide you with any product documentation or whitepapers you request. As permitted by applicable law, including with your consent where required, we may use your contact information to provide you with marketing communications, promotional offers and updates on new services and benefits.
• Account Information to manage your account, communicate with you in relation to your account, personalize our Services for you, provide you with customer service, product updates and warranty information, and monitor the performance of our Services.
• Website Information and Mobile Information to monitor the performance of our websites and mobile applications, analyze trends, usage and activities in connection with our websites and mobile applications, and ensure their technological compatibility with users. We also use website information for re-targeting and advertising purposes where permitted by applicable law.
• Public Information about you in connection with other personal information we may have about you to personalize our Services for you and identify products and services that we believe may be of interest to you or your business.

We also use your personal information as necessary to comply with our legal and contractual obligations and to protect our legal interests, such as in the event of a complaint or dispute.

What Personal Information Do We Disclose?

SkillUp will not disclose your personal data to third parties, except in the following circumstances and in accordance with applicable laws:

• With your consent.
• To SkillUp’s service providers, who act on SkillUp’s behalf and instructions to fulfill product orders, deliver services, provide IT support and security services, and fulfill the other purposes set forth above.
• To courts and public authorities to protect you, SkillUp or third parties from harm, including fraud or instances where somebody’s physical safety is at risk.

Service providers acting on SkillUp’s behalf shall be obliged to adhere to confidentiality requirements no less protective than those set forth herein and will only receive access to your personal data as necessary to perform their functions.

We also perform statistical analyses of the users of our Services to improve the content, design and navigation of the Services and our other products and services. In these cases, we use aggregate or statistical data that cannot reasonably be used to identify you.

Third-Party Websites

Our Services may include links to third-party applications, products, services, or websites for your convenience and information. If you access those links, you will leave our Services. SkillUp does not control these third-party sites or their privacy practices, which may differ from SkillUp’s practices. The SkillUp Privacy Policy does not cover the personal data you choose to provide to or that is collected by these third parties. You are encouraged to review the privacy documentation of any third-party site you interact with before you allow them to collect and use your personal information.

SkillUp may also provide social media features, such as the Facebook or Twitter buttons that enable you to share information with your social networks to interact with SkillUp on various social media websites. Your use of these features may result in the collection or sharing of information about you depending on each specific social media website. This may include your IP address, which page you are visiting on our site, and a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.

Cookies and Similar Technologies

SkillUp and our partners (e.g., marketing partners, analytics, advertising, or service providers) use various tracking technologies such as cookies, beacons, tags and scripts to analyze trends on our Services, administer our Services, and to gather demographic information about our user base as a whole. We receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. For more information, please see our Cookies Policy. Our website currently does not respond to “Do Not Track” signals from browsers.

Behavioral targeting/Re-targeting

We rely on a third party services provider to either display advertising on our websites or to manage our advertising on other sites. This services provider may use technologies such as cookies to gather information about your activities on our websites and other sites in order to provide you with advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here).

Please note this does not opt you out of being served ads. You will continue to receive generic ads.

Protection of Personal Information

SkillUp takes reasonable and appropriate precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.

Integrity and Retention of Personal Information

SkillUp provides procedures for you to keep your personal information accurate, complete, and up-to-date. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Access to Personal Information

You can help ensure that your contact information and preferences are accurate, complete, and up-to-date by contacting us using the information below. For other personal information, we make good faith efforts to provide you with access so you can request that we correct the data if it is inaccurate or delete the data if SkillUp is not required to retain it by law or for legitimate business purposes. We will respond to your request within 30 days or sooner where required by law. As permitted by applicable law, we may decline to process requests where the data is required to be retained by law, required for legitimate business purposes, or jeopardizes the privacy of others.

Privacy Policy Updates

SkillUp may update its Privacy Policy from time to time to reflect changes to our information practices. When we change the policy in a material way, we will provide you with notice as required by applicable law, including notifying you based on the contact details we have on file and posting an updated version of the Privacy Policy on our Services prior to the changes coming into effect. We encourage you to periodically review this page for the latest information on our privacy practices.

Contacting Us

We value your opinions. If you have any general questions or comments for SkillUp, please contact us at: +352 661 101 603

Or via e-mail at info@skillup.lu